Kathryn is a true professional and with her knowledge of a lot of the countries she's been to, even lived in, she was great to work with. She was always keeping us informed on flight status, checked us in on line with the airline, made sure the resort knew about our anniversary and special dinner so we basically didn't need to worry about a thing. She even hand delivered our travel itinerary/documents and went over the more important items with us face to face. I've already recommended her to co-workers and will definitely use her again for our next trip(s).